Support

Last updated: 30 October 2026

Get in touch

Help, ideas or a bug? Email alakeel.lab@gmail.com. We read every message and usually reply within two working days.

Which links work?

Direct links to a file: the address usually ends in .mp4, .mov, .mp3, .m4a, .jpg, .png, .pdf, .zip and so on, and opening it in a browser starts a download or shows just that file. Only secure links (https://) can be downloaded. Links to a page with a video or photo in it, such as a public post, are looked up too.

YouTube and Instagram links

YouTube links aren't supported. For Instagram, use the link to a post or reel: a profile link (instagram.com/name) isn't supported. Only download what you have the right to save.

"This link opens a web page, not a file"

The link leads to a page that shows the file rather than to the file itself. Open the page, look for its Download button, and copy that link instead (long-press it and choose Copy Link).

Where are my downloads?

In the Library tab. On iPhone and iPad they're also in the Files app: On My iPhone → EasyDownload. On Android, use ⋯ → Save to a folder, or Share to send a file to another app. Photos and videos can go to your photo library with Save to Photos.

Keeping just the audio, and smaller videos

Pick the format in the sheet that appears after you tap Download. If a file can't be converted, the original is kept.

Secret vault

Settings → Secret vault keeps files out of the Library and the Files app until you enter your password. Use Move to vault in a file's menu.